Answers to the most common questions about our CNC machine tools, ordering process and after-sales service. If your question is not covered here, please contact us.
VITOP Machinery is a machine tool manufacturer with our own 30,000 m² production facility, covering casting, machining, assembly and quality inspection.
Standard models are usually delivered within 30-45 days after order confirmation. Custom configurations may require 60-90 days depending on specifications.
We accept T/T (30% deposit, 70% before shipment) and L/C at sight for qualified buyers. Other terms can be discussed for long-term cooperation.
Yes. We support OEM branding and ODM customization including worktable size, travel, spindle configuration and CNC system options.
FANUC, SIEMENS, SYNTEC and other mainstream systems are available. You can choose based on your operators' familiarity and local service support.
Every machine body is HT300 resin-sand casting with double aging treatment. Before delivery, each machine undergoes laser interferometry positioning tests and ballbar circularity testing.
We provide remote installation guidance, video training and operation manuals. On-site engineer support is available for selected markets.
Machines are packed in export-standard plywood cases with moisture-proof film and fixed steel brackets for sea freight.
12 months warranty from Bill of Lading date. Free spare parts are provided for non-human-damage failures during the warranty period.
Yes — send us your requirements through the inquiry form or WhatsApp, and our sales team will reply within 24 hours.